If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at support[a]zapcehckout.com.

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

You are expected to check your item before payment for cash on delivery items. Returns are not allowed for fully working items once accepted

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within 3 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 2 days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email support@zapcheckout.com within 3 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to support@zapcheckout.com. We will confirm if your refund request is valid.

You are responsible for paying for the return shipping costs. We will add this cost to the amount to be refunded if all conditions of returns where met.

Within 3 days

For items within the 3 days period, you will return the item to 1 grandmate bus stop Ago palace way Lagos. Once received and confirmed truly defective, your shipping cost will be refunded and the item will be replaced. All original package MUST be included for refund to be valid